How do returns and reporting of defects work?
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I wish to cancel my purchase
If you bought a standard ready-made product from an e-shop, please check the return procedure and deadline described in the terms and conditions of sale. Let us know of your request and include the order number and product name. We will provide instructions on how to return the item if necessary.
Custom order and personalised product
The standard 14-day right of withdrawal may not apply to a product made to your specifications or clearly personalised. This applies, for example, to clothing custom-designed for your team. The specific terms and conditions of the product must be made known to you before confirming the order. If you are not sure how the product you have chosen is classified, ask us before purchasing.
There is a defect with the product or I received the wrong item
If a product is faulty or you receive something other than what you ordered, please write to us. Include your order number, a description of the problem and, if possible, a photo of the product. We will review the situation and let you know the next steps. The exception to the right of withdrawal does not take away the right to submit a claim regarding a defective product.
Where can I find the full terms and conditions?
The complete withdrawal and complaints procedure can be found in the terms of sale. If your question concerns a specific order, please contact us and include your order number so that we can help you more quickly.
